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We want you to love your products, however if you do require a return or refund please read our policy below.

Our process does not affect your statutory rights, including your right to cancel an online order or return a faulty product.

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The Refund Process​

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When requesting a return, please send over your order confirmation and delivery receipt to info@co-habet.com.

Our team will be in touch to provide an address for return, or alternatively to book a collection.

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We will issue your refund, to your original payment method within 14 days of receiving the returned goods or alternatively proof of return.

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Change-of-mind refunds.​

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If you purchase products from our online store, you have the right to cancel your order without providing a reason.

Any cancellations can be requested up until 14 days after the day you have received your products.

After you have requested cancellation, you will have an additional 14 days to return your products to us.

Items sent outside of this timeframe may not be considered for a change-of-mind refund. However, this does not affect your statutory rights.

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To be eligible for a change-of-mind refund items must be unused and unaltered (unless they are found to be faulty).

Products which have been made to your specifications or already installed are not typically eligible for a change-of-mind refund.

For this reason, we would advise customers to take reasonable care over our products whilst they are in their care, and we kindly ask customers to refrain from cutting products, installing them or making any changes to them; if they believe a refund may be required.

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You have the right to reasonably handle our products, however if handling goes beyond the extent that would be reasonably permitted in a shop and reduces the value of our goods, then where permitted by law we may review an appropriate deduction from your refund.

This will always be a fair and reasonable amount, and we will work alongside you to reach the best possible solution.

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At Co-Habet we do not have restocking fees, however if a product collection has been requested as part of a change-of-mind refund you may be directly responsible for collection costs (where you have been made aware of costs prior to purchase). This exact cost will be given to you when you contact our team, however is not estimated to exceed £50. Where a statutory cancellation applies, we will refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced delivery service will not normally be refunded.

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Additionally, please note that if you return a product which was part of an order which qualified for a discount, and by returning the product the threshold for obtaining the discount is no longer met, your refund will be adjusted to take into account the removal of the discount from your order. If, however, the rest of your order still qualifies for the discount after a product has been returned, your refund shall be the product’s full value less any apportioned discount as part of the original order.

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Faulty Products

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Your goods may be defined as faulty if they have been delivered in an unsatisfactory quality, or if they are un-fit for the described purpose.

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It is highly unlikely that your goods will be faulty, however if a fault has been identified, please aim to notify our team within 30 days of receiving your delivery. We may request photographic evidence to determine the nature and cause of a fault, and where a valid error has been identified, we will provide a full refund, replacement or an exchange (this will include the refund of our standard delivery option).

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If your product develops a fault after 30 days of receiving your delivery, we will investigate the cause of a fault, and work alongside you, to offer the most suitable remedy. This is likely to be a repair or replacement, however if agreed remedies could include a full or partial refund (including any delivery charges) in accordance with the terms of the Consumer Rights Act 2015. 

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Please note that Co-Habet cannot accept responsibility for faults which have occurred after the point of delivery and are caused by excessive handling (this could include mis-handling our products, making any product alterations or failing to look after our products reasonably).

Co-Habet reserve the right to withhold any remedy until a fault has been investigated, and the cause of a product fault has been identified. This will always take place within a reasonable time frame, and without causing significant inconvenience to yourself.

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Further information​

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Please note that where applicable under UK law, Co-Habet cannot accept responsibility for any avoidable third party costs which occur after the point of delivery. This could include (but is not limited to) installation costs, and for this reason, we would always recommend customers to receive and review their products prior to arranging installation. This does not, however, aim to limit your statutory rights.

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Whilst we strive to ensure items are delivered, product availability is not always guaranteed. If a product is unavailable a member of our team will be in contact to arrange a refund or discuss a suitable remedy. We will always contact you prior to making substitutions.

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There may be a risk that product finish may vary if orders are made at different times. This is highly unlikely, however may be caused when materials are ordered from different batches. To avoid this, we strongly advise customers to complete their orders within one purchase.

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We strongly advise customers to take advantage of our free sample offer before arranging large orders. 

This will help to ensure items are delivered in-line with your requirements, and not affected by any discrepancies which may occur when viewing products through a screen (online images may be affected by lighting and monitor quality, slightly changing their appearance).

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We want you to get the best out of your service,

At Co-Habet we will always strive to provide the best possible service and reduce any risk of dissatisfaction with our products.

Our team is always on-hand to answer any questions and please feel free to contact us via our email address info@co-habet.com.

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This policy was last updated in Sept 2026.

Our policy may be updated at any point (to apply to future orders)and the latest version will be available at the bottom of our website

Please note that nothing within this policy statement limits your Statutory Rights.