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Our Shipping policy
We want to make your ordering process as straightforward as possible.
The information below explains Our Shipping Policy, outlining order processing times, key delivery services and what to expect :)
Order processing
Order processing typically takes 1 to 2 working days prior to dispatch (this excludes orders placed using next-day delivery).
Despite this, we always aim to process orders as quickly as possible and (wherever possible) will process orders on the same day.
Please note that our time frame for order processing may differ depending on the time of year, with processing times increasing during peak promotional periods where we may experience increased order volumes.
Delivery to the United Kingdom
Co-Habet currently delivers to specified addresses within the United Kingdom.
Delivery will be made to the address specified at checkout.
We deliver to addresses within England, Scotland, Wales and Northern Ireland.
We may use a variety of delivery methods, depending on the size of the item and the delivery speed selected.
Some items may be delivered directly by our suppliers who will contact you to arrange the most suitable delivery date.
Standard Delivery is typically 3-5 working days
This is available for all orders and will be charged at £19.99 for orders under £250
Standard delivery is free for orders over £250
Express delivery is typically 1-2 working days from dispatch
This is available for orders over £250 and will be charged at £39.99
Orders placed before 1pm will be processed on the same working day
Orders placed after 1pm will be processed on the next working day
We are working hard to improve our delivery options, and hope to offer you better services.
Please note that it is our goal to provide you with the most affordable and effective delivery service possible.
We ask that you are patient with us whilst we upgrade our services to provide you with the best possible options.
Delivery to Remote Areas
Delivery times may vary depending on your location.
The delivery times above are indicative, and may vary if you are based in the Scottish Highlands or other remote areas.
In this instance, standard delivery times are expected to be around 1 to 7 working days.
Delivery to BT postcodes is estimated to be around 5 to 14 working days.
Delivery Terms
All delivery times stated on this page are indicative estimates rather than guaranteed delivery dates, unless we have expressly agreed otherwise with you. We will always try our best to meet the estimated delivery period, however delays can occur due to events outside of our reasonable control (this may include courier delays, adverse weather events or Health & Safety concerns.)
Delivery timing is not essential to our contract, and to avoid unnecessary costs we strongly recommended arranging installation only after your order has been received and checked. Co-habet cannot accept responsibility for costs incurred as a result of arranging installation before your goods have arrived, including costs arising from delivery delays outside our reasonable control.
Where delivery cannot reasonably be completed due to circumstances outside our reasonable control or because of Health & Safety requirements, we will work with you and/or the relevant delivery provider to arrange an appropriate alternative where possible. However, please note that nothing in these conditions will affect your statutory rights.
Delivery Requirements
Please note that all deliveries will require a signature unless they are otherwise authorised. If no one is available, the courier may obtain a signature from a neighbouring property where permitted.
If you request an unattended delivery, it is noted goods will be delivered without you being present to inspect them and to the extent permitted by law, Co-Habet will not accept responsibility for any loss or damage after an unattended delivery is completed.
It is recommended that you inspect all goods before signing, as a signature will confirm that items are received in good condition. If you are unable to inspect your goods before signing, it is recommended that you record any items received as 'unchecked'.
Co-Habet will deliver your items to the specified location, however customers are responsible for moving items inside.
Please note that this may vary depending on the delivery courier, and services are open to discretion.
If a fault or shortage has been found, it is recommended that this is reported to a member of our team within 3 days.
This will allow us sufficient time to investigate any claims with the courier.
Co-Habet cannot accept responsibility or replace packages which are not reported within this time frame.
Please note once items have been received, the ownership of the goods passes to you.
In accordance with the relevant UK governance and consumer duty laws, risk of loss or damage will pass to you upon delivery and you will be unable to claim for any damages which have occurred after the packages have been received.
Further Enquiries
Our team is on hand to help you receive the best possible service.
If you have any questions regarding our delivery process, please feel free to contact our team via our email: info@co-habet.com.
Please note that nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.