We want you to love your products, however if you do require a return or refund please refer to our policy below.

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Terms and Conditions - Change of mind returns

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When requesting a return, please send over your order confirmation and delivery receipt to info@co-habet.com.

Any purchases can be returned in their original condition within 20 days of delivery and may be eligible for a full refund. 

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Please refrain from cutting any products to size or installing them if you think you may require a refund.

Products that have been installed, cut-to-size or altered in any way may not be eligible for a change of mind refund.

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For products to be eligible for a change of mind return, they must be returned in their clean, original and undamaged state.

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Faulty Products

 

It is very unlikely that manufacturing defects will occur, however, if a fault is identified, please notify our team within 20 days of receiving your delivery. We may request photographic evidence to determine the nature and cause of a fault, and where a manufacturing fault has been identified, we will endeavour to work alongside you to provide the most appropriate remedy (this may include a repair, replacement, refund or price reduction depending on the circumstances at hand).

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If a defect has been reported after the designated 20-day period, our team will work alongside you to address the issue and  determine the most appropriate solution.

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Please note that our liability is excluded under the following points below:

 

• We cannot accept responsibility for any defects or damages which are caused by improper use, installation, neglect or failure to follow our relevant care and main instructions

• Liability is limited to the original order value where permitted by law, and Co-Habet is not responsible for any third party costs

• We reserve the right to request products are returned before providing a remedy, to establish the cause and nature of a fault

• Co-Habet will not be able to offer a refund or remedy for items that have been cut-to-size or installed

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We will always recommend that customers review their products prior to installation and report any faults as soon as possible.

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Batch and product variations

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There may be variations between products which are manufactured at different points. This could include differences between material colours, shades, textures or finishes. For this reason we would always recommend customers to complete material purchases within one order where possible. By following this recommendation, customers can help to avoid product variations.

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We would also recommend customers to check products carefully before installation and contact us promptly if concerns arrise.

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Substitute Products

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Whilst we strive to ensure items are delivered, product availability is not always guaranteed and a listing online will not constitute a sales offer. If a product is unavailable a member of our team will be in contact to arrange a refund or discuss a suitable remedy. We will always contact you prior to making substitutions, as we want to work alongside you to deliver the best possible result.

 

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Further Information

 

We will always try to ensure photos on our website represent our products accurately, however there may be discrepancies caused by computer monitors and variable lighting, for this reason we advise customers to take advantage of our free sample offer. 

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Our team is always available to help you receive the best possible service, please feel free to contact us if you have any questions.

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